The Balanced Request Process

Our process has constantly been enhanced and refined during numerous IT sourcing projects.
Thanks to the standardized process the efficiency in the projects we are in charge of is highly increased. As is the quality in these projects, since no detail is forgotten.

Initiation Phase

During the initiation phase the Balanced Request Model is developed in cooperation with all stakeholders. Based on this an early cost-benefit analysis for the tender can be performed.
In addition e.g. a make-or-by analysis can be used to figure out which approach is the most effective and most suitable for your company.

During the conceptual phase the current status is to be measured in an as-is analysis and the general requirements have to be described for the demand that is to be contracted.
A to-be concept describes the targeted scenario and is constantly compared to the Balanced Request Model.

An abstracted description of the services and/or products needed gives the bidders a good general impression of the demand during the rfp phase. Key figures that have to be reached are described along with the measuring method. The rights and duties of each contracting party are fixed. The areas
in which the bidder is allowed to offer individual concepts are pointed out.

In the scoring phase the pricing sheets of all bidders are combined in one price matrix. Thus the prices are easily comparable and single deliverables can be rated more important than
others. No individual proposals have to be analyzed as all bidders strictly relate to the service description. The pricing score is supplemented by a quality-related score.

The process is finalized during the transition phase. After the selection of the optimal bidder and the negotiation of the contract the new specifications have to be implemented, reviewed and optimized in cooperation with the selected supplier.
If the new supplier continues the work of a previous, a know-how transfer has to be arranged as well as the handover of all documentation.